**Experienced Customer Support Specialist – Remote Delivery Support Team**

At arenaflex, we're revolutionizing the logistics industry with our innovative crowdsourced delivery platform, Roadie. Founded in 2014, Roadie has grown to become the largest local same-day delivery network in the nation, connecting consumers, small businesses, and enterprises across various industries. With a vast network of over 200,000 drivers nationwide, we're committed to providing exceptional delivery experiences for our users. Our Support team is the first point of contact for the Roadie community, and we're seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Support team, you'll be responsible for providing top-notch support to our customers, partners, users, and community members. If you're passionate about delivering exceptional customer experiences, possess excellent communication and problem-solving skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. **What You'll Be Doing** As a Customer Support Specialist at arenaflex, you'll be responsible for: * Providing phone, email, and text-based support to Roadie customers, partners, users, and community members, ensuring a high-quality customer experience. * Addressing all customer concerns politely, using active listening skills to understand and confirm the information, and balancing efficiency and speed in addressing questions or issues. * Proactively monitoring in-progress deliveries and taking corrective action when necessary to ensure seamless delivery experiences. * Managing non-standard delivery situations with professionalism, empathy, and urgency, and effectively communicating with customers to resolve issues. * Utilizing Salesforce and other internal tools to accurately log interactions and solve issues, and collaborating with team members from various Roadie departments to ensure seamless delivery experiences. * Working closely with the Support team to resolve complex issues, and contributing to the development of processes and procedures to improve customer support. **What You Bring** To succeed in this role, you'll need: * A combination of sales, customer service, or related experience, preferably with a technology or logistics company. * Strong written and verbal communication skills, with the ability to interact and connect with diverse personalities. * The ability to quickly and efficiently problem-solve and troubleshoot, and adapt to changing requirements. * Comfort with a fast-paced environment and ability to navigate through uncertainty and ambiguity. * Proactive approach to resolving issues and a willingness to learn and grow. * Ability to work a schedule comprised of non-standard shifts, including evenings and weekends. * Fluency in Spanish is a plus, but not required. **Why arenaflex?** At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Support Specialist, you'll enjoy: * Competitive compensation packages and benefits. * 100% covered health insurance premiums for yourself. * 401k with company match. * Tuition and student loan repayment assistance (arenaflex will contribute directly to your existing student loans!). * Generous PTO and monthly 3-day weekends. * Monthly stipend. * The technology you need to get the job done. **What We Offer** As a member of the arenaflex team, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge. * Collaborative and dynamic work environment with a team of passionate and dedicated professionals. * Flexible work arrangements, including remote work options. * Recognition and rewards for outstanding performance and contributions. * Opportunities for career growth and advancement within the company. **How to Apply** If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. Apply Now! Apply for this job