**Experienced Customer Service Representative – Retail Service and Operations**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you thrive in a team-oriented setting where you can grow your skills and career? Look no further than blithequark, the nation's largest retailer of used cars, where we're revolutionizing the way cars are bought and sold. At blithequark, we're committed to providing an honest, transparent, and high-integrity experience for our customers, and we're seeking a talented Customer Service Representative to join our team. As a key member of our Service Department, you'll play a critical role in supporting our customers through every step of the service and repair process. If you're a people person with excellent communication and interpersonal skills, we want to hear from you. **About blithequark** blithequark disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For. **Key Responsibilities** As a Customer Service Representative at blithequark, you'll be responsible for: * Answering all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. * Assisting Customer Advisors/Service Consultants with customers when needed. * Answering basic service department questions, scheduling service appointments, and routing customers' calls. * Providing written messages to the responsible party in a timely manner. * Completing reminder calls for customers scheduled for an appointment. * Assisting the service department in contacting customers once special-ordered parts have arrived to schedule appointments. * Contacting customers with Repair Requests to schedule appointments. * Filing repair orders and all supporting documentation daily. * Auditing all sublet invoices to ensure they are processed and resolved per blithequark Guidelines. * Ensuring the loaner log and dealer tags are always in compliance with audit requirements. **Job Specifications** * Accountable to Associate 1 Competency Model * Demonstrate exceptional interpersonal, communication, and customer service skills. * Demonstrate exceptional telephone etiquette and active listening skills. * Execute Retail Service Standardized Work * Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. * Maintain or exceed the blithequark guidelines for customer satisfaction. * Read, interpret, and transcribe data in order to maintain proper records. * Intermediate computer skills, including spreadsheet knowledge. **Customer Operator Job Description** * Successfully work with associates in other departments within the store. * Perform multiple duties in a high-energy, fast-paced working environment. * Demonstrate above-average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone. * Stay current in blithequark provided training in all areas of the Service process. * Possess intermediate computer skills. **Working Conditions** * Primarily indoor environment; may include working at times in noisy conditions. * May require sitting or standing for extended periods of time. * Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days. * Follow all blithequark, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas. * Adhere to all blithequark policies, including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies. **What We Offer** * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive training and support to ensure your success * A commitment to diversity, equity, and inclusion **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, blithequark will consider reasonable accommodation to complete the blithequark Job Application.