**Experienced Customer Service Representative – Insurance Product Specialist (Remote Opportunity)**

Are you passionate about delivering exceptional customer experiences and have a knack for understanding complex insurance products? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's team as an Experienced Customer Service Representative – Insurance Product Specialist. In this role, you will be the face of blithequark, providing top-notch support to potential customers and helping them navigate our comprehensive line of insurance products. **About blithequark** blithequark is a leading provider of innovative insurance solutions, dedicated to empowering individuals and families to make informed decisions about their healthcare coverage. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that fosters growth, collaboration, and innovation. As a remote employee, you'll enjoy the flexibility to work from anywhere, while still being part of a dynamic and supportive team. **Key Responsibilities** As an Experienced Customer Service Representative – Insurance Product Specialist, you will be responsible for: * Conducting thorough needs analyses with each client to determine the most suitable insurance plan based on a combination of price and value from the carriers represented * Assisting clients in the application process, ensuring that all required information is accurate and compliant with all applicable rules and regulations * Submitting complete applications in a timely manner * Understanding and adhering to all company, carrier, and/or CMS-related policies and procedures * Comprehending and clearly articulating product knowledge to clients * Identifying and assessing customer needs to achieve satisfaction * Managing a high volume of incoming calls * Meeting established production goals * Handling complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution * Performing other related job duties as required **Essential Skills and Qualifications** To succeed in this role, you will need: * The ability to comprehend and clearly articulate product knowledge from various healthcare insurance plans to prospective members/callers * The ability to perform cost/plan analysis and demonstrate an ability to provide prospective members with a recommendation best suited for caller's individual needs that is consistent with product/plan benefits * Proficiency in navigating technology and phone systems * Accurate and timely data entry skills * Excellent communication and listening skills, with a positive attitude * Detail-oriented, motivated self-starter with excellent time management, organization, and computer skills * Customer service orientation and ability to adapt/respond to different personalities **Preferred Skills and Qualifications** While not required, the following skills and qualifications are highly desirable: * High School Diploma or equivalent * Familiarity with CRM systems and practices * Prior Medicare experience * Previous training and experience in or related to healthcare insurance **Work Environment and Culture** As a remote employee, you'll enjoy the flexibility to work from anywhere, while still being part of a dynamic and supportive team. Our work environment is designed to foster collaboration, innovation, and growth. You'll have access to: * A comprehensive benefits package, including medical, dental, and vision coverage * A 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional development and growth * A collaborative and inclusive work environment **Compensation and Perks** We offer a competitive salary and benefits package, including: * A base salary of $45,000 - $60,000 per year, depending on experience * Commission-based incentives for meeting production goals * Opportunities for bonuses and promotions * A comprehensive benefits package, including medical, dental, and vision coverage * A 401(k) retirement plan with company match * Paid time off and holidays **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and we are proud to be an inclusive and supportive workplace. **How to Apply** If you're passionate about delivering exceptional customer experiences and have a knack for understanding complex insurance products, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! [Apply Job!]( Apply for this job