Experienced Customer Care Agent – Live Chat and Phone Support Specialist for Dynamic Online Retailer

Welcome to blithequark Imagine being part of a team that is revolutionizing the way customers experience online shopping. At blithequark, we're not just an online retailer; we're a community of innovators, thinkers, and problem solvers who are passionate about delivering exceptional customer service. As the fastest-growing online retailer in our industry, we're seeking talented and motivated individuals to join our team as Customer Care Agents. If you're looking for a career that offers flexibility, growth opportunities, and a fun, team-oriented environment, you've come to the right place. About Our Team Our office in Selinsgrove, Pennsylvania, is a hub of activity, filled with friendly and like-minded individuals who share a passion for excellence. We believe in working hard, but we also know how to have fun. Our team is built on the principles of collaboration, creativity, and a willingness to think outside the box. We're proud to be different from our competitors, and we strive to "wow" everyone we interact with, whether it's a customer, a colleague, or a partner. Job Overview As a Customer Care Agent at blithequark, you'll be the face of our company, interacting with customers via phone, live chat, and email. Your goal will be to create raving fans by providing exceptional customer service, answering questions, resolving issues, and offering personalized support. If you're a people person with a passion for helping others, we want to hear from you. Key Responsibilities: Respond to customer inquiries via phone, live chat, and email in a timely and professional manner Resolve customer complaints and issues in a fair and courteous manner Provide product information, recommendations, and solutions to customers Process orders, returns, and exchanges as needed Collaborate with internal teams to resolve customer issues and improve overall customer experience Participate in ongoing training and development to stay up-to-date on products, services, and industry trends Qualifications and Skills To be successful in this role, you'll need to possess excellent communication and interpersonal skills, with the ability to work independently and as part of a team. You should be highly motivated, flexible, and adventurous, with a willingness to learn new skills and think creatively. A little creativity goes a long way at blithequark, and we encourage our team members to come up with innovative solutions to everyday challenges. Essential Qualifications: High school diploma or equivalent required 1-2 years of customer service experience preferred Excellent communication and interpersonal skills Ability to work independently and as part of a team Flexibility and adaptability in a fast-paced environment Basic computer skills and familiarity with customer relationship management (CRM) software Preferred Qualifications: Associate's or bachelor's degree in a related field 2-3 years of customer service experience in a retail or e-commerce environment Experience with live chat software and CRM systems Knowledge of our industry or products Second language skills a plus Career Growth and Development At blithequark, we're committed to helping our team members grow and develop in their careers. We offer ongoing training and development opportunities, including product knowledge training, customer service skills development, and leadership training. Our goal is to help you succeed and advance in your career, whether that's within our customer care team or in other areas of the company. Work Environment and Company Culture Our office is a fun, team-oriented environment that's built on the principles of collaboration, creativity, and mutual respect. We believe in recognizing and rewarding our team members for their hard work and contributions, whether that's through quarterly bonuses, commissions on product sales, or simply a thank-you for a job well done. We're proud to have been ranked as a top 5 place to work in the state of Pennsylvania in 2021, and we're committed to maintaining a positive, supportive work environment that allows our team members to thrive. Compensation and Benefits We offer competitive compensation and benefits, including flexible full-time schedules, quarterly bonuses, and commissions on product sales. Our starting hourly rate is $16.00, with a $1/hour increase after a 60-day provisional period. We also offer a range of perks and benefits, including opportunities for professional growth and development, a fun and supportive work environment, and recognition and rewards for outstanding performance. Conclusion If you're looking for a career that offers flexibility, growth opportunities, and a fun, team-oriented environment, we encourage you to apply for our Customer Care Agent position. At blithequark, we're passionate about delivering exceptional customer service, and we're looking for talented and motivated individuals to join our team. Don't miss out on this opportunity to be part of a dynamic and innovative company that's changing the face of online retail. Apply today and take the first step towards an exciting and rewarding career with blithequark! Ready to join our team? Apply now and become a part of the blithequark family. We can't wait to hear from you!