Experienced Call Center Agent/Customer Service Representative for Tax Compliance and Delinquency Inquiries at blithequark

Join blithequark as a Remote Call Center Agent/Customer Service Representative Are you a customer service professional with a passion for delivering exceptional service and a knack for handling complex inquiries? Do you have a strong background in call center operations and a desire to work in a dynamic, fast-paced environment? If so, we invite you to explore an exciting opportunity at blithequark as a Call Center Agent/Customer Service Representative. At blithequark, we are committed to providing top-notch service to our customers, and we're looking for talented individuals to join our team. As a Call Center Agent/Customer Service Representative, you will play a critical role in handling inbound telephone calls related to individual and business tax compliance, delinquency, and general information requests. This is a unique opportunity to work with a leading organization in the tax industry and develop your skills in a challenging and rewarding environment. About the Role This is a contract-to-hire position, with a duration of 11 months or more, and the possibility of transitioning to a permanent role. You will work remotely, but you will be required to attend an orientation session and collect equipment on the first day of the job. Key Responsibilities Handle inbound telephone calls in a fast-paced environment, providing professional and courteous service to customers. Resolve Tier 1 level issues related to tax compliance, delinquency, and general information requests. Review taxpayer accounts, verify, gather, and update key information, and educate taxpayers on online resources and current tax policies. Submit requests for payment arrangements and participate in team engagement activities. Meet performance expectations and maintain a high level of productivity and quality. Essential Qualifications To succeed in this role, you should have: A high school diploma or equivalent. At least 2 years of experience in a call center environment, preferably in industries such as finance, banking, insurance, or telecommunications. Strong ability to multi-task and work in a fast-paced environment. Basic proficiency in Microsoft Word, Excel, and Google applications. Basic math skills, including addition, subtraction, multiplication, and division. Excellent communication and interpersonal skills, with the ability to communicate effectively in writing and verbally. A bias for serving others and a positive attitude. Preferred Qualifications While not essential, the following qualifications are highly preferred: Spanish-speaking ability. Previous experience in a tax-related industry or a similar field. Skills and Competencies To excel in this role, you should possess: Strong problem-solving skills and the ability to think creatively. Goal-oriented and organized, with the ability to prioritize tasks and manage multiple responsibilities. Excellent knowledge retention and the ability to learn new concepts quickly. A customer-centric approach and a commitment to delivering exceptional service. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop their skills. As a Call Center Agent/Customer Service Representative, you will have the opportunity to: Develop your knowledge of tax compliance and delinquency procedures. Improve your communication and interpersonal skills. Enhance your problem-solving and critical thinking abilities. Participate in ongoing training and development programs. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote worker, you will have the flexibility to work from home, but you will still be part of a close-knit team. Our company culture is built on a commitment to excellence, customer satisfaction, and employee development. Compensation, Perks, and Benefits We offer a competitive compensation package, including: A hourly rate of $20.00 per hour. A 40-hour workweek, with a standard 8-hour shift, Monday to Friday. Opportunities for career advancement and professional growth. A comprehensive benefits package (details available upon request). What to Expect As a Call Center Agent/Customer Service Representative at blithequark, you can expect: An intensive 3-week training program, from 8:30 am to 5:00 pm Arizona time. Flexible working hours, with the possibility of working a standard 8-hour shift, Monday to Friday. A remote work environment, with the requirement to attend an orientation session and collect equipment on the first day of the job. Ongoing performance monitoring and feedback. How to Apply If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, to be considered for this role. At blithequark, we are committed to diversity and inclusion, and we welcome applications from candidates of all backgrounds. We look forward to hearing from you! Additional Information: Selected candidates must abide by the required pre-employment checks, including state and federal criminal background checks, fingerprinting, and Arizona tax filing records checks for the previous 5 years. You must have the ability to work flexible hours or schedule as dictated by business needs within our operating hours. This is a fully remote position requiring hardwired internet access with sufficient bandwidth to handle applications required for the job duties. Apply for this job