**Experienced Bilingual Customer Service Representative – Call Center – Healthcare Industry**

Are you a customer-focused individual with a passion for helping people, particularly in the healthcare industry? Do you possess excellent communication skills and a strong proficiency in Spanish or Creole? If so, we invite you to join blithequark, a dynamic and forward-thinking healthcare company, as a part-time Customer Service Representative in our call center team. **About blithequark** blithequark is a leading provider of innovative healthcare solutions, dedicated to delivering exceptional patient care and experiences. Our team is comprised of passionate professionals who share a common goal: to make a positive impact on people's lives. As a valued member of our team, you will have the opportunity to work in a fast-paced, dynamic environment that fosters growth, learning, and collaboration. **Job Summary** We are seeking an experienced Customer Service Representative to join our call center team in Florida. As a key member of our team, you will be responsible for providing exceptional customer service and support to individuals and families seeking access to healthcare services. This is a part-time role, requiring 25 hours of work per week, with flexible scheduling options available from 8:00am to 8:00pm, Monday through Friday. **Benefits and Perks** As a valued member of our team, you will enjoy a comprehensive benefits package, including: * **Dental/Vision insurance**: Protect your health and well-being with our comprehensive dental and vision insurance plans. * **401(k) retirement plan**: Plan for your future with our 401(k) matching program, designed to help you achieve your long-term financial goals. * **PTO (Paid Time Off)**: Enjoy a generous PTO policy, allowing you to recharge and relax when you need it most. * **Employee Wellness Program**: Stay healthy and motivated with our employee wellness program, featuring fitness classes, workshops, and other wellness initiatives. * **Comprehensive training**: Develop your skills and knowledge with our comprehensive training program, designed to help you succeed in your role. * **Strong company culture**: Join a team that values collaboration, innovation, and customer satisfaction, with opportunities for career growth and advancement. **Call Center Additional Benefits** As a member of our call center team, you will also be eligible for: * **Up to a $400 hiring bonus**: Receive a generous hiring bonus for joining our team. * **Employee referral incentives**: Earn up to an additional $400 for referring friends and family to our team. **Responsibilities** As a Customer Service Representative, you will be responsible for: * **Assisting individuals and families gain access to healthcare services**: Provide exceptional customer service and support to individuals and families seeking access to healthcare services. * **Reviewing and determining eligibility and enrollment on assigned workload**: Review and determine eligibility and enrollment for assigned workloads, ensuring accurate and timely processing. * **Providing quality customer service and support**: Deliver exceptional customer service and support, responding to customer inquiries and resolving issues in a timely and professional manner. **Qualifications** To be considered for this role, you must possess: * **Team player with excellent communication skills**: Demonstrate strong communication and interpersonal skills, with the ability to work effectively in a team environment. * **Customer-focused with a passion for helping people**: Show a genuine passion for helping people, with a customer-centric approach to service delivery. * **Strong PC proficiency with a willingness to learn new applications**: Possess strong PC skills, with a willingness to learn new applications and technologies. * **Maintain confidentiality of personal health information**: Demonstrate a commitment to maintaining confidentiality and adhering to HIPAA guidelines. * **Minimum of two years' experience in the healthcare industry**: Possess a minimum of two years' experience in the healthcare industry, with a strong understanding of healthcare services and policies. * **Minimum of one year eligibility experience preferred**: Possess a minimum of one year eligibility experience, with a strong understanding of eligibility and enrollment processes. * **Understanding of FL Medicaid programs preferred**: Possess a strong understanding of FL Medicaid programs, with experience working with Medicaid populations. * **Associates degree preferred**: Possess an associates degree or higher, with a strong foundation in healthcare or a related field. * **Bilingual skills (Spanish or Creole) strongly preferred**: Possess strong bilingual skills in Spanish or Creole, with the ability to communicate effectively with diverse populations. **Work Environment and Culture** As a member of our team, you will enjoy a dynamic and supportive work environment, with opportunities for growth and development. Our company culture values collaboration, innovation, and customer satisfaction, with a focus on delivering exceptional patient care and experiences. **Location and Remote Work Options** This role is based in Orlando, FL, with flexible scheduling options available from 8:00am to 8:00pm, Monday through Friday. As a remote worker, you will have the opportunity to work from home, with access to our comprehensive training program and support resources. **Compensation and Benefits** This role offers a competitive hourly rate of $13.00 - $14.00 per hour, with opportunities for career growth and advancement. Our comprehensive benefits package includes: * **401(k) retirement plan**: Plan for your future with our 401(k) matching program. * **Dental insurance**: Protect your health and well-being with our comprehensive dental insurance plan. * **Flexible schedule**: Enjoy a flexible schedule, with options for part-time work and remote work arrangements. * **On-the-job training**: Develop your skills and knowledge with our comprehensive training program. * **Paid time off**: Enjoy a generous PTO policy, allowing you to recharge and relax when you need it most. * **Referral program**: Earn up to an additional $400 for referring friends and family to our team. * **Vision insurance**: Protect your vision and eye health with our comprehensive vision insurance plan. **How to Apply** If you are a motivated and customer-focused individual with a passion for helping people, we invite you to apply for this exciting opportunity. Please visit our website at [www.blithequark.com/careers](http://www.blithequark.com/careers) to learn more about our company and this role.