Employee Tech - Support Engineer

TRADER is a Canadian leader in digital automotive solutions, seeking a User Support Engineer to join their IT team. In this role, you will provide high-quality technical support to internal employees and collaborate with IT and engineering teams to resolve issues efficiently. Responsibilities Provide white-glove technical support to end users, both onsite and remotely Act as the primary point of contact for IT incidents, service requests, and user inquiries Install, configure, and support Windows and macOS laptops, mobile devices, and corporate IT applications Manage and prioritize support tickets to meet Service Level Agreements (SLAs) Document issues, resolutions, and updates in the service management system Collaborate with IT and engineering teams to resolve escalated issues Create and maintain support and procedural documentation Provide end-user guidance and training when required Support device lifecycle activities including onboarding and offboarding Follow IT security policies and best practices Deliver excellent customer service aligned with company values Skills Diploma or degree in Computer Science, Information Technology, or equivalent experience Experience supporting Windows and macOS environments Strong understanding of computer hardware and mobile technologies Working knowledge of virtualization technologies Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Familiarity with Zoom meetings and collaboration tools Basic understanding of Active Directory, Microsoft 365 Admin Center, and Okta Exposure to IT Service Management (ITSM) tools Strong communication and customer service skills Excellent organizational and problem-solving abilities Interest or hands-on experience using AI-based assistants or productivity tools Basic understanding of how AI systems such as large language models work Curiosity about applying AI to improve IT support processes, documentation, automation, or user experience Benefits Gym discounts Employee and Family Assistance program Virtual wellness events Conferences & training budget Regular internal training programs 3% matching towards your pension and multiple forms of income protection. Annual bonus structure 3% CPP matching Company Overview AutoTrader.ca is the leading advertising partner for Canadian automotive retailers and manufacturers. It was founded in 1975, and is headquartered in Etobicoke, Ontario, CAN, with a workforce of 501-1000 employees. Its website is