Customer Service Representative

Kelly Services is hiring a Customer Service Representative to support daily customer service operations in a fast-paced contact center environment. This role involves managing inbound and outbound customer interactions, supporting order and quote processing, and collaborating with internal teams to ensure an excellent customer experience. Responsibilities Respond to inbound and outbound customer inquiries via phone and email Maintain a professional, courteous approach while building rapport with customers Identify customer needs and provide accurate, timely resolutions Enter quotes, orders, and service requests with high accuracy Provide order status updates, tracking information, and account support Utilize SAP and other CRM systems to document and process requests Follow established communication procedures, policies, and service standards Meet performance metrics, including order entry accuracy and service levels Partner with internal departments to resolve customer issues efficiently Support additional administrative tasks as needed Skills Previous customer service experience required Strong data entry skills with excellent attention to detail Patient, diplomatic communication style with solid problem-solving abilities Ability to learn new systems and processes quickly Proficiency with Microsoft Office SAP or CRM experience required Flexibility to work varied hours, including nights, weekends, and some holidays High School Diploma or GED required Call center experience strongly preferred College coursework or degree preferred Benefits Medical Dental Vision Telemedicine Term life Whole life Accident insurance Critical illness A legal plan Short-term disability Retirement savings plan Service bonus Holiday pay plans Paid sick leave Company Overview We’ve been helping organizations find the people they need longer than any other company in the world. It was founded in 1946, and is headquartered in Troy, Michigan, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Kelly has a track record of offering H1B sponsorships, with 85 in 2025, 76 in 2024, 59 in 2023, 74 in 2022, 81 in 2021, 65 in 2020. Please note that this does not guarantee sponsorship for this specific role.